Shipping Info

All orders placed Monday-Friday before 12pm PT/3pm ET will ship the same business day. All orders placed after the cut off time will ship the following business day. For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

Note: Orders placed during weekends, special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.

Shipping estimates are provided by UPS and DHL. We have been advised that some customers may experience delays due to COVID-19 safety protocols. Sorry for the inconvenience!

We use DHL Express for all international shipments. Average total transit time is 1-7 business days. However, delays can occur in transit or due to holds at your local customs office, so it may take longer for an order to be delivered.

Please ensure to provide a shipping address that DHL Express is capable of delivering to. We will not be liable if DHL is unable to make delivery to the shipping address provided

Some countries impose a value limit on international shipments. If your order is above the limit for your country, your order may be shipped as multiple shipments with separate tracking numbers. Contact your local customs office for more information on the value limits for your country.

When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.

Sorry not at this time.

Sorry not at this time.

To lookup the status of your order, click here!

Or log in to your Ayuko account.

Under your Account Dashboard, you will find all of your recent orders.

Click the "View Order" link to the right of the order you wish to track.

You can view order details and track your order by clicking the "Track Your Order" link.

For more information on how to return an item, please visit our Returns & Exchanges page here.

Not at this time. If your order somehow passes our system with a PO Box address, this will cause delays.